Passengers are taken care of before take-off

Thanks to innovative technology, flight attendants are informed of passenger information and needs before boarding, including who needs special food, which passenger is sitting where, and exactly who is traveling on the plane.

With the help of Apple iPads, British Airways is revolutionizing its services. Previously, the crew held a long roll of paper in their hands before the doors took off after the passengers took off. The list could include the names of up to 337 passengers. However, this is a thing of the past. From now on, flight attendants can update their iPad screen using a 3G wireless network, so they get a complete list of passengers on board after the doors are closed. The special British Airways app uploaded to the iPad contains all the information available at the touch of a button and includes, among other things, timetables and the latest information needed to serve passengers. It is also possible to record any event on the network and share it with ground staff so they can find a solution to any problems that may arise before landing.

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Bill Francis is responsible for the satisfaction of passengers on board at British Airways. In his opinion and experience, the iPad already allows them to provide a personalized service on board, and the feedback from both cabin crew and passengers is positive. "And the opportunities for future development are endless." Francis pointed out. The iPad can currently be used by staff on board 100, and the goal is to have the devices delivered to all of the airline’s chief flight attendants in the coming months.  

Source: Press release