With the help of Online, AEGON has entered the world of virtual administration

From the beginning of October, virtual administration became available in Hungary as well, as AEGON Hungary is the first pioneer of this innovative service to use this form of administration in four rural cities, including Szolnok and Cegléd, thanks to Onlinet Kft.

AEGON Hungary has always been at the forefront of introducing innovations, and has boldly taken on the potential risks involved. They found the right company to implement their plans, as this year's Onlinet Kft., A 10-year-old garage company present on four continents of the world, has grown into one of the world's leading manufacturers and suppliers of customer call and interactive information solutions.

“It was clear that we wanted to work with Onlinet, as they had already set up a similar system in Denmark, building a network of three municipalities for one municipality. This is the experience we needed, we didn’t want to leave implementation to chance. ” - answered Imre Pintér, the project coordinator, to the question why Onlinet Kft. Was entrusted with the creation of the innovative service.

The managers of Onlinet Kft. Welcomed the invitation with great pleasure. “We are honored that AEGON Hungary has entrusted us with the technical implementation of a service that is unique in Hungary so far. It is just as important for us to be well received, because we want others to notice that there are more efficient and cost-effective administrative solutions. ” - said László Pénzes, Marketing Director of Onlinet Kft., At the solemn handover.

With the help of virtual administration, AEGON Hungary employees can provide more complex services to their customers, as well as relieve their colleagues working in the Budapest and rural branches.

The system is very easy to use, precisely so that even those who are not really proficient in computer technology can use it easily. The experiences and feedback so far are extremely positive, and customers are most often surprised when the smiling face of the remote agent appears on the screen, as they have never experienced it before in the country.

Source: Press release