One million calls a year, thirty thousand emails, twenty-four hours a day contact, domestic and international rail travel information; this would characterize MÁVDIREKT, MÁV-START's telephone customer service.
The railway company has been providing the traveling public with centralized telephone access since 2005, which it has been operating on its own in Szolnok since January. As a new service, MÁVDIREKT also informs directly about unforeseen, emergency events, and provides immediate, automatic voice-based information after the call is initiated, briefly summarizing the changes that have occurred in traffic.
